Shipping policy

The following shipping policies apply for all purchases made on this Website.

The risk of loss and title to the goods pass to you at the time of delivery by the fulfillment center to a common carrier. For returned items, Royce Essentials does not take title until the item arrives at our fulfillment center.

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

 

Shipping Within the U.S.

Orders for shipments within the U.S. will be processed within in 1-5 business days from order date.  Business days are Monday through Friday, and exclude certain holidays.

Shipping charges will be processed with your order and charged at the time of purchase.

On occasion Royce Essentials offers shipping promotions, at which time domestic customers receive free shipping if they spend over a certain amount. These promotions may change periodically. Eligibility for free shipping is accounted for before taxes and after all voucher and discount codes are applied.

 

Tracking

Shipments sent by USPS can be tracked by visiting their websites and entering the tracking number sent in the email confirming your order's shipment.

 

Refund Policy for Orders Returned, Marked as "Undeliverable"

All returns received are immediately processed and refunded accordingly for the item received.  If our courier returns an order that is determined “undeliverable" due to refusal of delivery or an incorrect address being supplied at the time the order is placed, the customer will need to contact our customer service department for a resolution.

* For the purpose of this policy, the term "incorrect address" includes but is not limited to missing suite, apartment, building numbers, incorrect street, city, or state names, or any other missing or incorrect information that causes the order to be deemed undeliverable.

 

Lost or Stolen Packages

If you believe that your package was lost or stolen, please contact info@royceessentials.com and we will do our best to assist.